By Ishmael Sallieu Koroma
At the launch of its customer service week, Ecobank Sierra Leone has on Monday, 7 October, 2024, celebrated 24 of its outstanding staff for their exceptional service delivery to customers across the country. The customer service week will be from 7th – 11 of October, 2024.
Speaking during the launch of the week at the banks’ headquarters on Light foot Boston Street, the head of Customer Experience Ecobank –SL, Augustine Sankoh, said the staffs were given different awards of appreciation, some awarded for bravo, whilst others were given awards for excellence for their services to customers across their different branches and department.
“Those recognized were 24 in number for exceptional service delivery. At the Ecobank we have a scheme, customer experience award scheme for those people who deliver exceptional services to customers through feedback in the process of them delivering services,’’ he said.
He stated that they are joining the bank’s other institutions globally to recognize and commemorate the customer service week that institutions recognize worldwide on behalf of their customers. Augustine Sankoh further stated that the theme for this year’s Ecobank customer week globally is “Above and Beyond,’’ noting at the bank, they have their customer service experience principle and the Above and Beyond theme resonates with their core customer service principle which is going the extra-mile.
“So today we are doing the launch which is the kickoff ceremony for the celebration in recognizing the customer service week,’’ Sankoh told journalists. Speaking about the significance of the customer service week, Sankoh said, they operate as a bank because of their customers, adding that at Ecobank they set out this time in order to say thank you to their customers for their patronage.
“You know financial matters are very sensitive to customers, people that are out there trust us to handle their financial dealing. It means that they have bestowed upon us so much trust, and as a bank, we must appreciate that for their patronage and also to see how we will be able to get our colleagues within to serve them better so that we will be able to meet their expectations,’’ he added. Sankoh thanked their customers for trusting their services across the country thus urging them to always give their feedback about how they feel using their services.
“I want to thank the customers for banking with us, for patronizing with us. I want to also recommit that as a bank, we seek to serve them better, and we would like to as always meet the expectations of our customers. So, I would kindly request from them about their feedback about how they feel using the services we are delivering.’’
